Feedback and complaints
Tell us what is working, what is not, or raise a concern.
Feedback and complaints
Members will not suffer retaliation for raising a concern in good faith. Anonymous submissions are accepted, but may be harder to investigate.
What kind of matter is this?
General feedback
Service standard
Acknowledgement within 7 days.
Service complaint
Service standard
Initial response within 10 working days.
Leadership grievance
Service standard
Prompt triage and written next steps.
Financial concern
Service standard
Immediate preservation of records, and prompt triage.
Data or privacy complaint
Service standard
Immediate containment and assessment.
Safeguarding concern
A safeguarding concern goes straight to the designated Safeguarding Lead, not to a feedback inbox.
Everyone should be quick to listen.